Recently I was tasked with finding a venue for an event we are due to hold in July (I will tell you more about this Next month). I had requested various quotes from venues in Birmingham so whilst sifting through the myriad of proposals I couldn’t help noticing how different the signatures at the end of each email was. Some were very basic showing the senders name and company name only, other signatures included the company address, telephone number and web address. For me the email’s which stood out more where those that included much more within their signatures. Many listed their awards and  accreditations, some included testimonials, Twitter and Facebook pages. One email I received had an excerpt of a case study with a link to their website to read more (which I duly followed…).

Well to cut a long story short – as a prospect it made it easier for me to whittle down my list by choosing the venues that had best showcased their “wares” and given me valid reasons to pick them over the other suppliers at a glance. I did pick a venue – The ICC. They happened to be the company that included a link to a case study, which took me to their site and got me looking around!

So the moral of my story is – create a signature that truly encompasses your company’s attributes. The awards you have won, the partners you work with, what your customers/clients say about you and how your clients/prospects can stay in
touch with you. It may just be the edge you need to close that deal!

This post is really a letter of gratitude to the movers and shakers of the technology world – to say thank you for how they have truly revolutionised the way we live and work.

Last week my colleague Suzie hit a brick wall when trying to find some information on behalf of our client. “Why don’t you try Google” said Sim – Client Services Manager. Within 10 minutes of conducting a search on Google she had found the information she required. “Where would we be without Google!” she shrieked and clapped her hands in glee!
Where exactly! And not just Google, in fact – where would we be without the technological advances of brought to us by Microsoft, Apple, RIM, Facebook and Twitter. Most PCs and Laptops that we use both at home and at work are powered by software developed by Microsoft; Smartphones such as RIM’s BlackBerry are a business person’s best friend and Apple’s iPad has revolutionised the way we use computers. Where will Facebook and Twitter users be without their daily updates, retweets and the like?

The effect these tech giants now have on our day to day lives became more evident to me on a recent holiday trip.
After strong arming “workaholic hubby” to take some time off we agreed on a 12 night cruise to the Mediterranean taking in ports such as Madeira, Lisbon, Lanzarote and Gran Canaria. Although I was glad for the time off there was a sense of dread that I would be unreachable in case of emergencies especially as we had just kicked off a new marketing drive. What if I was urgently needed to redraft a piece of literature? What about new leads that came in? Would I be able to respond accordingly or at least instruct the team on how to respond? What if I was unreachable? I noticed there were two sea days on the itinerary (when you are on the sea far from land and far from any form of communication). This meant that I would be completely out of reach during those days!

I needn’t have worried.

My trusted Blackberry ensured that I received every email message sent to me even during sea days because although we were stuck at sea the ship was fully equipped with its own telecommunication mast that allowed us to receive email messages. Because we were on an American ship, our mobile phones assumed we were in America and adapted its frequencies accordingly. Communicating with the team back in England was also simple and using Blackberry’s Messenger service all messages sent to the team was free. Bonus!

I had planned to finish an article which formed part of the marketing campaign but on reaching the ship I discovered that I had left the usb stick with the article at home – along with some material which I had planned to use as a resource. I remembered that I had emailed the document to myself prior to leaving for the holiday so I knew I could simply download the document from my email account which could be easily accessed using OWA (Outlook Web Access). Once the document was downloaded, I quickly located the missing resources using Google and I was able to complete my article as planned.
Imagine what would have happened if I did not have the tools mentioned above to hand? The cynical amongst you may well say “you would have had more of a holiday” but I disagree. In all honesty, I was able to enjoy my holiday more because my mind was at rest knowing that a) I could be contactable in case of any emergency and b) if I needed to do any urgent work it could be done without hassle.

I am sure you all have your own stories about how Technology saved the day. I for one will never stop singing the praises of the technology giants that have made my life easier. So once again thank you!

Honor Roll (feel free to make your own suggestions)
Microsoft, Apple, RIM, Amazon, YouTube, Twitter, Facebook, Google, Yahoo, EBay, PayPal, Skype, Dropbox, Wikipedia,

Monday morning began like any other day, I got up and ready for work, had a cup of tea and buttery crumpets then made my merry way to the Supreme offices singing a little happy song. Ok, so I probably looked bleary-eyed and wasn’t singing but you get the idea.

On arrival I switched on my PC and sat down to write a quick task list for the week. After a moment or two my PC stopped making its usual buzzing and whirring sounds so I looked up at the screen. I did not like what I saw: ‘Cannot locate operating system’….

For the last year or so my PC has worked perfectly well with Windows 7, thank you very much. I performed the classic ‘switch it off, switch it on’ procedure but the PC stopped booting-up at the same point and showed the same error message.

Luckily for me, I have access to some pretty brainy IT Technicians so I called one of them over. He took one look at the screen and shook his head. He told me that if a PC has a legitimate operating system but cannot locate it the usual suspect is a faulty or old hard drive. My PC’s hard-drive was getting a bit old so it was looking like the culprit.

The engineer removed my PC for further investigation.

At this point it was about 9.15am and I had a lot of work that needed doing, emails to send, documents to write etc.. How was I going to get things done sans my PC?

Well, thanks to some careful planning by our technical team I was back up and running before 10am!

You see, the team have what is known as a ‘hot-spare’ PC in one of the tech cupboards. This is a PC that is configured, networked and really to roll in the event of a computer conking out. We have also all been advised to save EVERYTHING on our Server so we not only increase the shelf-life of our PCs but can still access our work if disaster strikes.

The hot-spare was plugged in, attached to my monitor after quickly creating a new Outlook profile all of my emails were loaded in minutes. All I needed to do was find a new screen saver!

It just goes to show that with experts on hand to plan ahead and take care of issues when they arise you can experience little or no downtime when it comes to working your socks off!

Why don’t you see for yourself?

If you would like more information about how we can take care of your IT so you can focus on what’s important to you, give me a call on 0121 3090060 or send me and email to suzie@supremesystems.co.uk

If you are a small business owner there are two words that can make you go weak at the knees and NOT in a good way – Server Failure.

Servers are fundamental to the running of most businesses these days and if they die it can mean your business grinds to a halt. Buying new Servers, getting them installed and restoring them from the back-up can take anything up to three weeks. It’s the stuff of nightmares.

“But I’ve got Anti-Virus and my Server has worked OK so far…what could POSSIBLY go wrong?” I hear you say!

OK, here are some of the situations where your IT can suffer major down-time:

No 1 – Fire, Theft, Flood, Earthquake

Where your IT infrastructure is severely damaged or rendered unusable by a natural disaster or if you suffer a theft.

No 2 – New Virus Attack

If a virus attacks your Server and causes software corruption or component failure. Robust Anti-Virus protects against most viruses – however, new viruses are being created all the time. If a patch or ‘antidote’ for a new virus does not apply in time, your IT can be compromised.

No 3 – Systems Failure

Server component failure – Due to; faulty part, overheating, age, wear & tear, accidental spillage/breakage

No 4 – Deliberate act of sabotage

Where an employee or somebody outside the business deliberately compromises your IT equipment or data.

I’ll let you in to a secret… 999RESTORE can have you back up and running within a few hours and none will be the wiser.

999RESTORE is Supreme Systems’ Disaster Recovery Package

Here is how it works:

Step 1 – An Account Manager and an engineer works with you to create a Disaster Recovery Plan that meets your unique requirements and specifications.

Step 2 – Engineers visit your site and, using specialist DR equipment, create an exact replica of your Server software.

Step 3 – The replica is stored on a Supreme Systems Server in our secure Server Room where it is maintained, managed and updated and most importantly it’s GOOD TO GO when you most need it.

Step 4 – In the event of a virus attack, systems failure or deliberate act of sabotage Supreme Systems will deliver the replica Server and you can be back up and running within 4 hours. In the event of a natural disaster where your equipment is totally destroyed, your replica server is available for you to remotely access from a spare laptop or home PC.

Engineers will then begin the process of recovering your old Server using your back-up. You are free to use the replica server for as long as it takes to purchase a new Server or rebuild your original Server.

If you would like to discuss your options regarding disaster recovery contact me at the office on 0845 524 0035 or email me at suzie@supremesystems.co.uk

If you own a business and your data is important to you, you will have some sort of system in place for backing it up. Whether it’s via tape drives, a NAS device, a back-up Server, a portable storage device, Online or Offline (or several other options) you know that your business data is safe because you have a perfect copy.

However, back-up devices (like all technology) can fail. This can be due to many reasons, some of them being hardware failure, a service failure on the Server, the back-up device reaching capacity (…Or because someone forgot to change the tape, doh!)

This means that when disaster strikes or you simply want to recover an old copy of a file you are unable to do so because the back-up simply isn’t there.

As an IT company it is our responsibility to ensure our managed services clients’ data is protected. First of all we insist that a robust back-up device is in place and then we take certain steps to ensure that the back-up device is actually working.

And how do we do this?

Well, firstly we set up alerts to notify us every time a back-up takes place letting us know if the back-up was successful – but even this cannot be 100% accurate. To be extra safe we run what are known as ‘test restores’ every few months. A test restore involves an engineer creating a file, backing it up and then destroying the file. The engineer then attempts to restore that file from the back-up device and confirm that the back-up device is doing what it is supposed to do!

This gives our clients complete peace of mind when it comes to the protection of their business data.

If you are concerned about the reliability of your back-up device or you would like more information about stabilising your IT environment please contact me on 0121 3090060 or send me an email suzie@supremesystems.co.uk