Picture this Scenario:

You run an Accountancy Firm and it is the day before end of month payroll. Stress levels are at their highest; everyone’s working hard and putting in extra hours to get the work finished.

You’ve just got off the phone to one of your biggest client reassuring them you are on track to have everything finished by the following day.

As you go to sip some coffee and reopen the document you’ve been working on suddenly one of the Accountants comes rushing in to your office and stands in front of you – they look a little queasy as they inform you
“The accounting software is down…No-one can access it”

You put your mug of coffee slowly back on the table and look at your PC – the document has failed to open and you see an error message: file path to database not found.

You try to keep calm. Maybe this is something simple that can be fixed quickly and easily. The software company are on speed dial on your phone as their software supports the entire inner-workings of your business. You make the call.
It rings and then connects and plays annoyingly chirpy hold music…..For 7 minutes. Two more accountants are standing outside your office looking tense. Finally you get through to ‘Darryl’ who is very extremely polite but unfortunately cannot deal with the issue and needs to put you through to someone more senior.

Cue hold music….For 9 minutes. There is now a crowd of accountants pacing around outside your office.

The senior technician answers and asks you to repeat everything you just said to Darryl. Then they inform you that the issue is not to do with the software and is, in fact, an issue that your IT company needs to deal with.
You put the phone down and quickly call your IT company. After repeating yourself several times to numerous engineers you get through to someone who seems to know what they are talking about. They investigate and conclude that the issue lies with your software company and there is nothing they can do about it their end.

You are ready to throw your coffee cup at the wall. The accountants outside your office look desperate and one is banging her head on her desk.

You call your software company and request an engineer investigates the issue further. They insist that the issue is not something they can resolve because it is to do with the IT infrastructure. You demand they send somebody out to make sure. They will not send someone out unless they confirm it’s a software issue and they suggest calling your IT company. You slam the phone down and call your IT company back who categorically confirm it is not something they will be able to resolve.

You slump in your chair, defeated.

Wouldn’t it be so much easier if you had an IT company who liaised with all of your 3rd party suppliers so you didn’t have to?
GOOD NEWS! Supreme Systems offer 3rd Party Liaising as part of a Managed Services support package.
Whenever there is an issue concerning your Internet Service Provider or any of your Software and Hardware Vendors we will troubleshoot the issue with them and get it sorted.

What a relief, eh?

If you would like to find out more about how Supreme Systems can help you, please call us on 0121 3090060