Last week we received a frantic call from a client who had accidentally deleted some important files. The user – a Sales Executive for a large manufacturing company. The files contained some vital data and could potentially lose the user a big sale.

Although the client was unsure of exactly when the file was deleted, our engineers were confident that the file would be successfully restored. Why you ask? Well our continuity planning with this client helped us develop a backup and restore strategy that included daily backups (daily overwrite) plus bi monthly and monthly offsite backups held at our data centre.

Our engineers quickly established that the file was not in the daily or bi monthly backups (they also checked the drive where the file had been originally stored just to make sure that the file had not been renamed or saved to a different location – these things happen!)

The final check was in the most recent monthly backup and what do you know..? There was the rogue file!

It was quickly restored back to its original location, the client was informed and they confirmed that this indeed was the missing document. Peace, joy and happiness reigns once more!

To discuss your Backup & Restore requirements or if you would like more ideas on how you can design an IT Continuity plan for your business please drop me an email at this address:

suzie@supremesystems.co.uk or Tweet me: @supremebunch or connect with me via Linked In: http://uk.linkedin.com/in/suzannahevans

Of course, I’d also welcome a good old fashioned call on the telephone! You can contact me at the office on: 0121 309 0060.